Student Success Coordinator
3 weeks ago
Looking for a dynamic and motivated individual to join our team as a Student Success Coordinator at NMIMS. This role will play a vital part in ensuring the overall student experience is enhanced and that students achieve their academic goals.
Job Overview
The successful candidate will be responsible for managing the entire student life cycle, driving student success metrics, and acting as a single point of contact for students at assigned Learning Centres (LCs). They will work closely with Academic Excellence Programme (AEP) teams to drive re-registration, train AEPs on student services, and plan and manage the student journey and life cycle.
Main Responsibilities
- Act as a single point of contact for students at assigned LCs from a servicing perspective.
- Work with AEP teams to drive re-registration and training on student services.
- Plan and manage the student journey and life cycle, engaging students regularly and helping them plan for the academic cycle.
- Drive assignment submissions and exam registration, collect feedback from students, and share it with stakeholders to enhance the overall student experience.
- Liaise with HO/Internal departments for all academic-related queries and support in exam conduct at assigned LCs.
- Create and manage reports on the CRM and LMS, track student queries, and follow up to resolve and maintain MIS.
Requirements
- A Graduate or PG/MBA degree.
- Relevant 2-3 years of work experience in customer service/support, preferably in Education/Training, BFSI, Real Estate, Telecom, Retail, or Consumer Goods & Services, new-age industries.
- Strong written and verbal communication skills, analytical abilities, and proficiency in Microsoft Office packages.
- Ability to multi-task, deliver against multiple priorities, and have active listening, negotiation, and conflict management skills.
Estimated Salary: ₹4,50,000 - ₹6,00,000 per annum based on qualifications and experience.
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