Customer Relationship Excellence Lead

7 days ago


Cochin, Kerala, India TIME HOUSE Full time

We are seeking a highly skilled Customer Relationship Excellence Lead to join our team at TIME HOUSE.

About the Role

This is an exceptional opportunity for a seasoned professional to drive customer engagement, retention, and loyalty in our Cochin Office, India.

As a Customer Relationship Excellence Lead, you will be responsible for developing and implementing strategies that align with business objectives.

Main Responsibilities
  • Develop and execute CRM strategy to support business goals, including customer acquisition, retention, and reactivation.
  • Oversee the selection, implementation, and optimization of CRM tools and platforms.
  • Analyze customer data to identify trends, preferences, and behaviors.
  • Create and manage multi-channel marketing campaigns (email, SMS, push notifications, etc.).
  • Design workflows for lead nurturing, customer engagement, and retention strategies.
  • Work closely with sales, marketing, and product teams to align CRM initiatives with overall business strategies.
  • Train and support team members in using CRM tools and processes effectively.
  • Liaise with external vendors or agencies for CRM platform support and enhancements.
  • Define and track KPIs related to customer engagement, satisfaction, and retention.
  • Generate reports and provide actionable insights for continuous improvement.
About You

To succeed in this role, you should have:

  • Bachelor's degree in Marketing, Business Administration, Information Technology, or related field.
  • Proven 3 or more experience in CRM management, customer engagement, or a similar role.
  • Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics).
  • Strong analytical and data interpretation skills.
  • Proficiency in email marketing tools, automation systems, and reporting software.
  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively across teams and influence stakeholders.
What We Offer

We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on your experience and qualifications.

In addition to a challenging and rewarding role, we also offer a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for professional growth and development.



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