Customer Relationship Excellence Lead
7 days ago
We are seeking a highly skilled Customer Relationship Excellence Lead to join our team at TIME HOUSE.
About the RoleThis is an exceptional opportunity for a seasoned professional to drive customer engagement, retention, and loyalty in our Cochin Office, India.
As a Customer Relationship Excellence Lead, you will be responsible for developing and implementing strategies that align with business objectives.
Main Responsibilities- Develop and execute CRM strategy to support business goals, including customer acquisition, retention, and reactivation.
- Oversee the selection, implementation, and optimization of CRM tools and platforms.
- Analyze customer data to identify trends, preferences, and behaviors.
- Create and manage multi-channel marketing campaigns (email, SMS, push notifications, etc.).
- Design workflows for lead nurturing, customer engagement, and retention strategies.
- Work closely with sales, marketing, and product teams to align CRM initiatives with overall business strategies.
- Train and support team members in using CRM tools and processes effectively.
- Liaise with external vendors or agencies for CRM platform support and enhancements.
- Define and track KPIs related to customer engagement, satisfaction, and retention.
- Generate reports and provide actionable insights for continuous improvement.
To succeed in this role, you should have:
- Bachelor's degree in Marketing, Business Administration, Information Technology, or related field.
- Proven 3 or more experience in CRM management, customer engagement, or a similar role.
- Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics).
- Strong analytical and data interpretation skills.
- Proficiency in email marketing tools, automation systems, and reporting software.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively across teams and influence stakeholders.
We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on your experience and qualifications.
In addition to a challenging and rewarding role, we also offer a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for professional growth and development.
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