Financial Operations Specialist

1 month ago

Bengaluru, Karnataka, India ScaleneWorks Full time

Job Role: Financial Operations Specialist

At ScaleneWorks, we are seeking a skilled Financial Operations Specialist to join our team. In this role, you will be responsible for ensuring timely collection of outstanding invoices, managing collection processes, and resolving customer disputes and discrepancies.

Key Responsibilities:

• Collection Management:

• Monitor and manage assigned accounts to ensure timely collection of outstanding invoices.

• Review and assess aging reports to prioritize collection efforts.

• Contact customers via phone, email, or written correspondence to follow up on overdue accounts.

• Effectively apply trained collection strategies.

• Document actions taken and determine future collection steps in a centralized system.

• Demonstrate sound judgment, prompt follow-up, and timely structured escalations.

• Dispute Resolution:

• Investigate and resolve customer disputes and discrepancies in a timely manner.

• Work with internal teams to gather necessary documentation and information for dispute resolution.

• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction.

• Develop and maintain positive relationships with customers to facilitate resolution of issues.

• Reporting and Analysis:

• Prepare and analyze collection reports and metrics to track performance and identify trends.

• Provide regular updates and reports to management regarding collection activities and status.

• Recognize trends for non-payment and resolves issues by engaging internal partners.

• Analyze at-risk customers and recommend account strategies to prevent delinquencies.

Requirements:

• A first-level university degree with a focus in business or economics, or equivalent experience.

• Typically good experience in collection.

• Excellent written and verbal communication, negotiation, and conflict resolution skills.

• Intermediate computer skills and accounting knowledge.

• Strong prioritization and organization skills; ability to work within deadlines.

• Good problem-solving and reconciliation skills.

• Good understanding of collection processes and financial concepts.

• Good influencing skills.

• Solutions-oriented, high customer service orientation.

• Strong initiative; ability to work independently.

• Team player.

• Capability of sharing knowledge.

• Structured thinker and analytical skills.

• Comfortable working with numbers.

• Interest in the economic business sector.

• Supporter of change.

• Multicultural working experience is a plus.

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