Travel and Expense Applications Support Specialist

4 weeks ago


Bengaluru, Karnataka, India Raytheon Technologies Full time

Job Summary:

Raytheon Technologies is seeking a skilled Finance Business Analyst to support the Travel and Expense Applications. The ideal candidate will have experience working with financial software applications, particularly Concur and Agile Point Platform.

Key Responsibilities:

  • Provide technical support for Travel and Expense Applications, including troubleshooting and resolving issues.
  • Update knowledge articles for IT support processes.
  • Monitor and record daily interface errors between Concur and other systems.
  • Work with a broad user base to support system change requirements and develop functional specifications.
  • Assist with ad-hoc projects and provide guidance to multiple levels within the organization.
  • Collaborate with teams to resolve user issues related to travel and expense.

Requirements:

  • Minimum 2+ years' experience supporting financial software applications and a bachelor's degree or equivalent combination of work experience and schooling.
  • Ability to work efficiently with EXCEL – vlookups, pivots, macros.
  • Ability to work a shift schedule covering 3am till 11am CT.
  • Ability to work well with Global team members and customers.
  • Good understanding of technology and ability to support custom apps in terms of requirements gathering and testing.
  • Experience with the IT life cycle: Requirements/Analysis, Design, Specification, Code/Configuration, Development Testing, Change Management, Sustain, and Optimize.
  • Demonstrated Project Management proficiency.
  • Advanced ability to translate business needs and problems into viable and optimal solutions.
  • Advanced analytical and problem-solving skills.
  • Critical thinker, coupled with strong interpersonal and communication skills, adding energetic input within a team environment.
  • Detail Oriented with the ability to appropriately balance priorities, deadlines, and deliverables.

Desired Skills:

  • Familiarity with ServiceNow Incident and Knowledge Modules.
  • Functional finance experience.
  • Fluent with Microsoft Tool Suite.
  • Continuous improvement mindset to help streamline processes.
  • Experience with Agile framework and Toolset: JIRA.

Required Education:

Typically, a Bachelor's degree in Business Administration, Accounting, Finance, Computer Science or related field or equivalent combination of work experience and schooling in lieu of degree.



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