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Presales Lead – EMS Solutions Specialist

1 month ago

Gurgaon, Haryana, India HITACHI INDIA PVT. LTD Full time

Job Title: Presales Lead – EMS

Company: Hitachi Systems India Private Limited

Job Summary:

We are seeking a highly skilled Presales Lead – EMS to join our team at Hitachi Systems India Private Limited. As a Presales Lead – EMS, you will be responsible for pre-sales activities such as solution design, capacity planning, sizing, licensing, and compliance for Microfocus/OpenText and other leading EMS/NMS products, solutions, and services.

Key Responsibilities:

  • Knowledge and experience in pre-sales of leading APM tools such as Dynatrace, AppDynamics, Newrelic, Data Dog, etc.
  • Expertise in various licensing and deployment models of leading ITSM, EMS/NMS, and APM tools.
  • Highly skilled in bid management process such as RFP/RFQ/EOI summarization, scope of work, pre-bid queries, BoM/BoQ, bid responses, etc.
  • Should be able to understand technical and financial impacts, delivery schedules, and payment clauses in RFP/RFQ.
  • Should be able to prepare comparative analysis and devise bid-winning strategy.
  • Strong documentation skill in creating Technical Solution document covering SRS, High Level and Low-Level Design, User Acceptance, Build and Integration, and Assumptions and implementation plan.
  • Should have understanding of OEM membership and knowledge of various partner portals.
  • Must have good knowledge of Microfocus/OpenText ITOM tools and practices.
  • Must have good understanding of various modules and their inter-dependencies and integrations such as AM, SM, SiteScope, SMAX, UCM, OO, OMI, OBR, OBM, BVD, NOM/NNMi.
  • Must have good understanding of Helpdesk, ITSM, and ITIL standards, compliance, and practices.
  • Exposure to multiple OEM products and solutions such as HP, MicroFocus/OpenText, BMC, CA, ServiceNow, ManageEngine, Splunk, Dynatrace, Solarwinds, Dynarace, AppDynamics, etc.
  • Should have knowledge of SLA, high-availability, and application performance management.
  • Prior hands-on experience in implementation of these tools is preferred.

Requirements:

  • At least 5 years of experience in pre-sales activities such as solution design, capacity planning, sizing, licensing, and compliance for Microfocus/OpenText and other leading EMS/NMS products, solutions, and services.

Personal Attributes:

  • Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges, and goals, and helping them envision the benefits that can be realized.
  • Knowledge and experience in patch management tools.

Non-Technical:

  • Ability to think strategically, balancing long and short-term priorities.
  • Ability to efficiently prioritize and organize competing work demands with little oversight.
  • Excellent Email Etiquettes.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problem-solving skills.
  • Excellent documentation and presentation skills.