ServiceNow Developer

4 days ago

Bengaluru, Karnataka, India ANSR Full time

About ANSR

ANSR Global is a leading consulting firm that provides comprehensive solutions to companies setting up global capability centers (GCCs). We offer a suite of products and services, including collaborative workspaces, managed services for site support, and talent acquisition.

We partner with clients to understand their unique business needs and develop tailored strategies for their GCCs. Our goal is to provide actionable insights that drive business growth.

Our ServiceNow Practice

ANSR has joined forces with ServiceNow to revolutionize service delivery in GCCs. We are co-creating a suite of innovative products and solutions designed specifically for GCCs, leveraging ServiceNow's cutting-edge capabilities.

The establishment of NOW Centers of Excellence (COEs) in GCCs is a key highlight, featuring Consulting and Staff Augmentation Services aimed at accelerating the setup of these COEs.

  • To accelerate the setup of NOW COEs in GCCs, we will provide advisory and consulting services to build a comprehensive business roadmap for establishing successful SN COEs.
  • We are introducing staff augmentation services for GCCs in India, offering flexible capacity and rapid resource deployment to meet dynamic demands efficiently.
  • We are committed to building a workforce of high-quality, NOW-trained employees specifically for the NOW COEs in GCCs, providing skilled professionals.
  • In addition, we are re-platforming our service delivery to the NOW platform, consolidating our entire service portfolio on NOW.
  • This strategic shift ensures a connected end-to-end experience for customers, optimizing efficiency and elevating overall service quality.

Job Overview

We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on CSM, HRSD, WSD, ESC, ITSM, PPM, and ITOM applications.

The successful candidate will lead the implementation and customization of ServiceNow solutions, provide technical guidance and support to junior team members, and analyze business requirements to translate them into technical solutions within the ServiceNow platform.

Key Responsibilities

Responsibilities include:

  • Requirement Analysis: Analyze business requirements and translate them into technical solutions within the ServiceNow platform.
  • Platform Development: Develop and customize ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows.
  • Integration Development: Design, develop, and maintain integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
  • Customization and Configuration: Configure and customize ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
  • ServiceNow Administration: Administer and maintain ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
  • Platform Upgrades and Patching: Plan and execute ServiceNow platform upgrades, apply patches, and ensure compatibility with existing customizations and integrations.
  • Quality Assurance and Testing: Perform thorough testing of developed solutions to ensure functionality, performance, and security standards are met.
  • Documentation: Create technical documentation, including design documents, configuration guides, and release notes, to ensure clear communication and knowledge transfer.
  • Problem Resolution: Troubleshoot and resolve technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
  • Continuous Improvement: Stay updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables.
  • Collaboration and Communication: Collaborate with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives.
  • Mentorship and Leadership: Provide guidance and mentorship to junior developers, share knowledge and best practices, and participate in knowledge-sharing activities within the team and the broader organization.

Requirements

The ideal candidate should possess:

  • 5+ years of experience with delivering successful projects on CSM, ITSM, HRSD, WSD, ESC, and PPM applications, including implementation, customization, and administration.
  • A strong understanding of ServiceNow platform architecture and data model.
  • Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g., GlideRecord, GlideSystem).
  • Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
  • ServiceNow certifications – CSA (must-have).
  • ServiceNow certifications – CAD, CIS (preferred) in one or more applications (CSM, HRSD, WSD, ESC, ITSM, and PPM).
  • Experience with Agile development methodologies.

Educational Qualification

Bachelor's degree in Computer Science engineering or certification in related fields.

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