Global Workforce Optimization Manager

3 days ago


Hyderabad Secunderabad Telangana, India beBeeWorkforceManagement Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

Workforce Management encompasses a range of strategic initiatives aimed at optimizing organizational performance.

This role involves implementing effective workforce management policies and processes, ensuring seamless integration across multiple business functions. Key responsibilities include:

  • Capacity Planning
  • Scheduling
  • Analytics (Power BI/SQL/MS Access)
  • Domain Knowledge with awareness of global trends in the Service Industry
  • Weekly review presentations, including fulfillment trend, demand trend, and bench status
  • Lead project requirements gathering across multiple business functions and optimize per schedule and budget constraints
  • Identify and establish partnerships with stakeholders to build support, secure sponsorship, and ensure alignment for program outcomes
  • Responsible for reviewing, monitoring, controlling projects with the objective of delivering them as per agreed timelines, cost, and quality parameters
  • Provide guidance and mentorship to team members
  • Drive knowledge management and continuous upskilling of the team
  • Manage attrition through skip level meetings, planning interventions, engagement calendars
  • Identify training needs for direct reports and ensure domain/developmental trainings needs are met


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