Enterprise Technology Specialist

3 weeks ago


Bengaluru, Karnataka, India Autodesk Full time

**About the Role:**

We're looking for a highly skilled Enterprise Technology Specialist to join our team in Bangalore, India. As a key member of our Enterprise Delivery Center, you'll play a vital role in ensuring exceptional customer satisfaction and efficient incident resolution.

**Key Responsibilities:

  • Administer and customize enterprise business applications to support business users.
  • Troubleshoot and resolve functional issues related to Order-to-Access business flow, involving AWS-based applications and enterprise ERP/CRM systems.
  • Administer workflows, validation rules, reports, and service cloud features.
  • Troubleshoot APIs for partner integration.
  • Administer user access and security model involving Roles, Profiles, Public Groups, Sharing Rules, Queues, etc.
  • Deliver prompt delivery of service within agreed SLAs.

**Requirements:

  • Bachelor's/Master's degree in Computer Applications or relevant field.
  • 5 years of overall experience in the software industry and 1-2 years of expertise in ERP, CRM, and related applications support.
  • Hands-on experience in AWS services such as Lambda, EC2, S3, RDS, and DynamoDB.
  • Good understanding of CRM applications like Salesforce and Siebel.
  • Good understanding of IT Service Management and ITIL processes.
  • Flexibility to work in rotational shifts (24/7 coverage) as per team and business requirements.

**What We Offer:

  • Competitive base salary: ₹1200000 - ₹1500000 per year.
  • Discretionary annual cash bonuses and commissions.
  • Comprehensive benefits package.

**Diversity and Belonging:

We foster a culture of belonging and equity, where everyone can thrive. Learn more about our commitment to diversity and inclusion here:



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