Customer Experience Improvement Specialist

7 days ago


Mumbai, Maharashtra, India DBS Bank Full time

**Job Overview**

DBS Bank is seeking a skilled Customer Experience Improvement Specialist to join our team. As a specialist, you will play a key role in enhancing customer satisfaction and driving business growth.

Responsibilities

  • Analyze customer feedback and data to identify areas for improvement
  • Develop and implement process improvements to enhance customer experience
  • Collaborate with cross-functional teams to drive change and achieve results
  • Monitor and report on key performance indicators (KPIs) to measure progress

Requirements

  • 5-10 years of experience in banking and process improvement
  • Post-graduation education
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with stakeholders
  • Proficiency in MS Office, particularly Excel and PowerPoint

Working Environment

As a valued member of the DBS team, you will enjoy a dynamic and inclusive work environment that supports your professional growth and development. Our culture emphasizes continuous learning, innovation, and teamwork.

We offer a competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply.

Location

Mumbai, India

Job Type

Full-time



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