Customer Experience Improvement Specialist
7 days ago
**Job Overview**
DBS Bank is seeking a skilled Customer Experience Improvement Specialist to join our team. As a specialist, you will play a key role in enhancing customer satisfaction and driving business growth.
Responsibilities
- Analyze customer feedback and data to identify areas for improvement
- Develop and implement process improvements to enhance customer experience
- Collaborate with cross-functional teams to drive change and achieve results
- Monitor and report on key performance indicators (KPIs) to measure progress
Requirements
- 5-10 years of experience in banking and process improvement
- Post-graduation education
- Strong analytical and problem-solving skills
- Ability to communicate effectively with stakeholders
- Proficiency in MS Office, particularly Excel and PowerPoint
Working Environment
As a valued member of the DBS team, you will enjoy a dynamic and inclusive work environment that supports your professional growth and development. Our culture emphasizes continuous learning, innovation, and teamwork.
We offer a competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply.
Location
Mumbai, India
Job Type
Full-time
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