Digital Experience Leader

24 hours ago

Bhopal, Madhya Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

About us: Toprankers is India's most preferred digital learning platform for careers beyond engineering and medicine.

We provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Our brands include Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers School of Law. We empower students with personalized learning, best-in-class educators, and a tech-driven ecosystem.

Role Overview

We understand that every student interaction shapes their journey and overall perception of our platform.

In this role, you will work closely with the support team to streamline communication strategies, enhance operational efficiency, and foster a student-first service culture that contributes to both student satisfaction and organizational growth.

Key Responsibilities:

- Oversee and support the day-to-day functioning of the student support team, ensuring students receive timely and accurate assistance.

- Create and implement communication strategies to improve student interactions and engagement.

- Mentor, guide, and be a strong pillar of support for the support executives, ensuring alignment with organizational goals.

- Build processes to enhance support quality, reduce resolution time, and improve consistency across channels.

- Collaborate with cross-functional teams (product, tech, academic, content) to relay feedback and enhance the student experience.

- Identify recurring queries or friction points and proactively work on long-term solutions.

- Contribute to team development through onboarding structures, periodic training, and knowledge-sharing sessions.

- Track support metrics and student feedback to inform growth and optimization.

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