Customer Service Representative

1 month ago


Mohali, Punjab, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Job Role

TM – Response & Resolution

Key Responsibilities

  • Coordinate and manage the closure of all customer issues referred to the circle from the partner team, Response & Resolution PF.
  • Execute and coordinate circle-specific issues at the circle recommended by Proactive Resolution CoE.
  • Manage circle-specific regulatory compliances pertaining to CC & BO Operations.

Requirements

  • Excellent analytical skills to identify process/product gaps and provide resolution.
  • Good coordination and influencing skills.
  • 2-3 years of work experience with at least 1 year in the telecom domain.

Must-Have Qualifications

  • TAT compliance in closing escalated issues.
  • First-time resolution scores (repeat SR's) among issues escalated to the team.
  • Regulatory compliances/deviations.

Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group and Vodafone partnership.



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