Operational Resolution Expert
4 weeks ago
At athenahealth, we are seeking a skilled Operational Resolution Expert to join our Customer Service division. Our team works collaboratively to build a high-performing company culture comprised of engaged employees who work cross-functionally to improve client experience.
Key Responsibilities
- Resolve issues reported by clients and internal stakeholders, providing timely and effective solutions that impact processes across operations to optimize processes and prevent future issues.
- Adhere to SLAs and SLCs of the team, ensuring seamless communication and coordination.
- Contribute constructively to achieve business goals of the team, fostering a culture of collaboration and innovation.
Requirements
- A Bachelor's degree is preferred, with a minimum of 2+ years of professional experience in US healthcare.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
About athenahealth
At athenahealth, we believe in creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our team is passionate about making a difference in the lives of our clients and patients, and we are committed to fostering a culture of innovation, collaboration, and excellence.
Our Company Culture
We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and perks, including health and financial benefits, commuter support, employee assistance programs, tuition assistance, and collaborative workspaces.
What We Offer
At athenahealth, we offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. We also offer a range of benefits and perks, including health and financial benefits, commuter support, employee assistance programs, tuition assistance, and collaborative workspaces.
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