Customer Insight Consultant

2 weeks ago


Gurgaon, Haryana, India Pouring Pounds India Pvt. Ltd . Full time
Unlock Your Potential in E-commerce Sales

Pouring Pounds India Pvt. Ltd., a leading e-commerce player, seeks a skilled Cross-Sell and Upsell Specialist to join our dynamic team.


About the Role:

We are looking for an experienced sales professional who can effectively reach out to customers and prospects via phone calls to gather valuable insights and drive sales growth.

  • Gather consumer intelligence and conduct user research to understand customer needs
  • Initiate sales conversations with potential customers and build strong relationships
  • Engage customers through proactive outreach and maintain continuous dialogue

This is an exciting opportunity for someone with exceptional communication and sales skills to thrive in a fast-paced entrepreneurial environment within the ever-growing e-commerce sector.

Key Responsibilities:
  • Conduct outbound calls to gather customer feedback and preferences
  • Drive sales growth by promoting relevant products and offers to customers
  • Stay up-to-date on new product launches and inform customers about upcoming promotions
  • Build and maintain strong customer relationships to drive repeat business and customer loyalty
Must-Have Skills & Qualifications:
  • Typing Speed: Minimum 30 WPM (Words per Minute)
  • Minimum Qualification: 12th pass
  • Experience: At least 1 year of proven experience in tele-sales or a similar role
  • Sales Track Record: Proven ability to meet or exceed sales targets, preferably through phone sales
  • Tech Skills: Familiarity with CRM systems and basic computer skills
  • Product Knowledge: Ability to learn and explain product features and services
  • Language Proficiency: Fluency in both English and Hindi
  • Communication: Excellent verbal communication and interpersonal skills
  • Resilience: Ability to stay calm under pressure and handle rejection professionally
  • Negotiation Skills: Strong ability to negotiate, resolve issues, and handle customer complaints effectively
What We Offer:
  • A competitive salary of ₹25 lakhs per annum
  • Best-in-class salaries to highly competitive ESOPs along with a great learning work environment
  • An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate
  • We've got you covered - From medical insurance, and scrumptious lunch to some amazing learning and development sessions
  • Cool Perks –Come and get to join us for in-house events, team outings, dinner catchups, and much more


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