Customer Insight Consultant
2 weeks ago
Pouring Pounds India Pvt. Ltd., a leading e-commerce player, seeks a skilled Cross-Sell and Upsell Specialist to join our dynamic team.
About the Role:
We are looking for an experienced sales professional who can effectively reach out to customers and prospects via phone calls to gather valuable insights and drive sales growth.
- Gather consumer intelligence and conduct user research to understand customer needs
- Initiate sales conversations with potential customers and build strong relationships
- Engage customers through proactive outreach and maintain continuous dialogue
This is an exciting opportunity for someone with exceptional communication and sales skills to thrive in a fast-paced entrepreneurial environment within the ever-growing e-commerce sector.
Key Responsibilities:- Conduct outbound calls to gather customer feedback and preferences
- Drive sales growth by promoting relevant products and offers to customers
- Stay up-to-date on new product launches and inform customers about upcoming promotions
- Build and maintain strong customer relationships to drive repeat business and customer loyalty
- Typing Speed: Minimum 30 WPM (Words per Minute)
- Minimum Qualification: 12th pass
- Experience: At least 1 year of proven experience in tele-sales or a similar role
- Sales Track Record: Proven ability to meet or exceed sales targets, preferably through phone sales
- Tech Skills: Familiarity with CRM systems and basic computer skills
- Product Knowledge: Ability to learn and explain product features and services
- Language Proficiency: Fluency in both English and Hindi
- Communication: Excellent verbal communication and interpersonal skills
- Resilience: Ability to stay calm under pressure and handle rejection professionally
- Negotiation Skills: Strong ability to negotiate, resolve issues, and handle customer complaints effectively
- A competitive salary of ₹25 lakhs per annum
- Best-in-class salaries to highly competitive ESOPs along with a great learning work environment
- An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate
- We've got you covered - From medical insurance, and scrumptious lunch to some amazing learning and development sessions
- Cool Perks –Come and get to join us for in-house events, team outings, dinner catchups, and much more
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