Functional Support Specialist

2 weeks ago

Noida, Uttar Pradesh, India Oracle Full time

Position Overview:

The position is for a Functional Support Analyst with functional background in Fusion Suite of HCM products responsible for providing excellence in customer service support, tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complicated and critical cases.

Main Responsibilities:

  • Troubleshoot and resolve highly complex techno-functional problems.
  • Focus on providing customer service on a technical and functional level and drive complete and total resolution of each service incident.
  • Work directly with customers for advising on complex use of Oracle products.
  • Resolving highly complex and mission-critical issues.
  • Manage highly complex and critical customer issues.
  • Serve as Situation Manager on highly sensitive issues.
  • Consult with Management in directing resolution of critical customer situations.

Qualifications:

  • Must Have Skills
    • 6 to 9 years of experience in Implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.
    • Oracle HCM Functional Modules - Core HR, Payroll, Absence Management and Benefits.
    • Experience in Release / Oracle Core HR, Absence, Benefits, and Payroll.
    • Able to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
    • Ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Nice to Have Skills
    • Hands-on Configuration experience on at least three or more tools– HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL.
    • Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
    • Knowledge of FBDI and OTBI reports development.
    • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
    • Should have knowledge of localizations.
    • Experience in one of the following areas is seen as an advantage: XML Java, J2EE and Oracle ADF SOA and Web Services.
  • Personal Attributes:
    • Self driven and result oriented.
    • Strong problem solving/analytical skills.
    • Strong customer support and relation skills.
    • Effective communication (verbal and written).
    • Focus on relationships (internal and external).
    • Strong willingness to learn new things and share them with others.
    • Influencing/negotiating.
    • Team player.
    • Candidate should be open to work in evening and night shifts on rotation basis.

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