User Engagement Specialist
3 weeks ago
At Nbyula, we're building a global community for international work and studies, and we need a talented User Engagement Associate to help us achieve our vision. As a User Engagement Associate, you'll be responsible for engaging with our users across various social media platforms, online forums, and in-person events. Your primary goal will be to provide exceptional customer service, respond promptly to user inquiries, and nurture potential leads through the customer journey.
Key Responsibilities- Identify and engage with potential users across different acquisition channels.
- Respond to user inquiries and provide guidance on our platform.
- Develop effective messaging strategies based on user context and profile.
- Analyze engagement interactions and communicate insights to the product team.
- Gather and analyze user feedback to improve the user experience.
- 1-3 years of experience in social media, community engagement, customer account management, or non-transactional customer support roles.
- Strong written and verbal communication skills.
- Ability to work collaboratively and think analytically.
- Proficiency in social media platforms and online forums.
- Bachelor's degree in Marketing, Communications, Business, or a related field.
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