User Engagement Specialist

3 weeks ago


Delhi, Delhi, India Nbyula - Skillizens without Borders Full time
About the Role

At Nbyula, we're building a global community for international work and studies, and we need a talented User Engagement Associate to help us achieve our vision. As a User Engagement Associate, you'll be responsible for engaging with our users across various social media platforms, online forums, and in-person events. Your primary goal will be to provide exceptional customer service, respond promptly to user inquiries, and nurture potential leads through the customer journey.

Key Responsibilities
  • Identify and engage with potential users across different acquisition channels.
  • Respond to user inquiries and provide guidance on our platform.
  • Develop effective messaging strategies based on user context and profile.
  • Analyze engagement interactions and communicate insights to the product team.
  • Gather and analyze user feedback to improve the user experience.
Requirements
  • 1-3 years of experience in social media, community engagement, customer account management, or non-transactional customer support roles.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively and think analytically.
  • Proficiency in social media platforms and online forums.
  • Bachelor's degree in Marketing, Communications, Business, or a related field.


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