Business Operations Manager
4 weeks ago
Job Description
The Client Management Services organization at NTT DATA supports our Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable timely order-to-cash processes and effective coordination between Sales, Forecasting, ERP, and Resourcing actions.
Key Responsibilities:
- Resource with strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each sub-stream of Order to Cash.
- Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft, etc.) and performing their maintenance activities as and when required.
- Coordinating with all O2C sub-streams to ensure accurate and timely invoicing to the customer.
- Constant reduction of unbilled items.
- Delivering upon the SLAs and KPIs of the team from a production standpoint.
- Getting on calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis.
- Responsible for account operations tracking, process compliance activities, and repeatable administrative actions with minimal coordination or ambiguity related to the process areas.
- Someone with an analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
- Works with the leadership team to provide feedback, identifying training needs, and performing root cause analysis for iterations/escalations.
- Works closely with different teams like resource management, revenue, finance to ensure smooth month, quarter, and year-end closing processes.
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