Business Operations Manager

4 weeks ago


Gurgaon, Haryana, India NTT DATA Full time

Job Description

The Client Management Services organization at NTT DATA supports our Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable timely order-to-cash processes and effective coordination between Sales, Forecasting, ERP, and Resourcing actions.

Key Responsibilities:

  • Resource with strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each sub-stream of Order to Cash.
  • Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft, etc.) and performing their maintenance activities as and when required.
  • Coordinating with all O2C sub-streams to ensure accurate and timely invoicing to the customer.
  • Constant reduction of unbilled items.
  • Delivering upon the SLAs and KPIs of the team from a production standpoint.
  • Getting on calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis.
  • Responsible for account operations tracking, process compliance activities, and repeatable administrative actions with minimal coordination or ambiguity related to the process areas.
  • Someone with an analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
  • Works with the leadership team to provide feedback, identifying training needs, and performing root cause analysis for iterations/escalations.
  • Works closely with different teams like resource management, revenue, finance to ensure smooth month, quarter, and year-end closing processes.


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