Customer Experience Lead

2 weeks ago


Mumbai, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time

We are seeking a highly skilled Customer Experience Lead to join our team at Della Adventure & Resorts Pvt Ltd. As a key member of our customer care department, you will play a crucial role in ensuring exceptional customer experiences across all touchpoints.

About the Role

This is an exciting opportunity for a results-driven professional to take on a challenging role that requires strategic thinking, leadership skills, and a passion for delivering outstanding customer service. If you have a proven track record of driving sales growth, managing teams, and developing effective processes, we want to hear from you

The successful candidate will be responsible for leading a team of customer care representatives, providing guidance and coaching to ensure they meet or exceed performance targets. You will also be responsible for identifying areas of improvement and implementing process changes to drive business growth.

Key Responsibilities
  • Lead a team of customer care representatives to deliver exceptional customer experiences
  • Develop and implement effective processes to drive sales growth and improve customer satisfaction
  • Provide coaching and guidance to team members to ensure they meet or exceed performance targets
  • Identify areas of improvement and implement process changes to drive business growth
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience in a customer-facing role, preferably in the hospitality sector
  • Demonstrated ability to lead and manage high-performing teams
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills
What We Offer

In return for your hard work and dedication, we offer a competitive salary of ₹8,50,000 per annum, plus additional benefits including:

  • A comprehensive health insurance plan
  • A generous leave policy
  • Ongoing training and development opportunities


  • Mumbai, Maharashtra, India Livspace Full time

    This is a unique opportunity to excel as an Experience Centre Lead at Livspace, where you will be instrumental in delivering exceptional customer experiences and driving business growth.About the Role:We are seeking a highly motivated and experienced professional to join our team as an Experience Centre Lead. As a key member of our customer experience team,...


  • Mumbai, Maharashtra, India Spinach Experience Design Full time

    About Spinach Experience DesignSpinach Experience Design is a pioneering UI UX product design and development company based in Mumbai, partnering with clients from Fortune 500 companies to innovative startups. Our cutting-edge work showcases expertise across diverse sectors, featuring travel, e-commerce, education, media-tech, healthcare, telecom, BFSI,...

  • Team Lead

    4 weeks ago


    Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

    Job Title: Team LeadWe are seeking a highly skilled Team Lead to join our team at Trident HRM Services Pvt Ltd.Key Responsibilities:Improve overall customer relationship and deliver reliable administrative support and customer service.Ensure budget per customer sales and targets (Conversion Ratio) are met.Achieve showroom sales and operating expenses targets...

  • Studio Team Lead

    4 weeks ago


    Mumbai, Maharashtra, India Hunarstreet Technologies Full time

    Job SummaryWe are seeking a highly skilled Studio Team Lead - Customer Experience to join our team at Hunarstreet Technologies.Key ResponsibilitiesBuild and maintain a high-energy, positive team spirit by strengthening bonding between artists and other team players.Oversee day-to-day studio operations, including managing walk-in clients and providing...


  • Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time

    At BridgeLoyalty Customer Experience Management LLP, we are seeking an exceptional Executive Assistant to join our team in Mumbai. This full-time on-site role offers a unique opportunity to provide high-level administrative support to our leaders while driving business success.With a strong focus on delivering value to clients and end consumers, our team is...


  • Mumbai, Maharashtra, India The Premier Consultants ( Recruitment Company ) Full time

    Experience the thrill of crafting unparalleled customer experiences with a leading bank. As our ideal candidate, you'll spearhead the development and implementation of service propositions that redefine excellence.About UsThe Premier Consultants is a recruitment company dedicated to pairing top talent with innovative organizations like yours. We're driven by...


  • Mumbai, Maharashtra, India Prometheus Consulting Services. Full time

    We are currently hiring for most trusted brands serving over 1.1 billion customers worldwide.Company OverviewPrometheus Consulting Services is a leading consulting firm that helps businesses improve their customer experience and drive growth.Job DescriptionThis role will lead initiatives that enhance the overall customer experience by understanding and...


  • Mumbai, Maharashtra, India Aptia Group Full time

    Aptia Group is seeking a seasoned Customer Experience Strategist to join our team in leading the development and execution of customer-centric initiatives.Job DescriptionThis role requires a strong strategic thinker who can drive business growth through customer experience improvements. As a Senior Operations Leadership, you will be responsible for driving...


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Godrej & Boyce Mfg. Co. Ltd. is a leading diversified conglomerate seeking an experienced Customer Experience Strategist to strengthen its digital ecosystem.The ideal candidate will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same,...


  • Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Company OverviewVodafone Idea Limited is a leading telecom service provider in India, offering pan-India Voice and Data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, the company is committed to delivering delightful customer experiences and contributing to the 'Digital India' vision.SalaryThe estimated annual salary for this...


  • Mumbai, Maharashtra, India Abbott Full time

    Abbott: Customer Engagement Manager RoleWe are seeking an experienced Customer Experience Strategist to join our team at Abbott.About the Position:The customer experience landscape has undergone significant transformations in recent years, with consumers demanding greater control over their information and care decisions. To succeed in this space, it is...


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Unlock Customer DelightAbout the Role:We are seeking a seasoned CX Strategist to spearhead our digital transformation initiatives, driving customer experience excellence across our organization.About You:15 years of experience in customer management roles, customer experience, customer success, or related fields, preferably in the consumer goods industry.MBA...


  • Mumbai, Maharashtra, India CapTalent HR Full time

    We are seeking a talented Customer Care Executive to join our team at CapTalent HR in Mumbai. The ideal candidate will have excellent communication skills in English and a strong background in customer support.Key Responsibilities:Provide top-notch customer service via phone, email, or chat.Respond to customer inquiries and resolve issues efficiently.Work...


  • Mumbai, Maharashtra, India Zaggle Full time

    Are you a detail-oriented professional with excellent communication skills and experience in managing customer relationships? Do you have a strong background in CRM systems and analytical tools? If yes, we are looking for you!About ZaggleZaggle is a leading B2B2C SaaS FinTech company that digitizes spends to drive growth and unlock value. We provide a...


  • Mumbai, Maharashtra, India Johnson Controls Full time

    Job SummaryWe are seeking a highly experienced Customer Experience Lead to join our team at Johnson Controls. This role will be responsible for setting up a complete pre and post sales infrastructure, developing the market for JCI products, and working closely with the global product development team.Key ResponsibilitiesDevelop and implement a comprehensive...


  • Mumbai, Maharashtra, India Abbott Full time

    Abbott, a global healthcare leader, is seeking an experienced Customer Experience Strategist to join our team. This role will play a critical part in shaping the future of customer experience across our organization.We are committed to improving the lives of 3 billion people by decade's end and reaching 1 billion more than we do today, each year. Our goal is...


  • Mumbai, Maharashtra, India The Lubrizol Corporation Full time

    We are seeking a highly skilled Customer Experience Liaison to join our team at The Lubrizol Corporation. This role is responsible for providing exceptional service and support to our customers and commercial division, while also serving as a link between internal and external customers.Key Responsibilities:• Coordinate with internal and external...


  • Mumbai, Maharashtra, India Brightvision Full time

    Job OverviewWe are seeking a seasoned professional to join our team as a Customer Experience Director. As a key member of our organization, you will play a crucial role in driving business growth and customer satisfaction.Key Responsibilities:Campaign Management: Oversee the development and execution of multi-channel marketing campaigns that align with...


  • Mumbai, Maharashtra, India InnoRenoVate Full time

    About UsInnoRenoVate Solutions Private Limited is a leading HR Advisory and Services company, dedicated to providing comprehensive HR solutions to our clients. Our mission is to innovate and renew the HR function, striving for excellence in talent management, compensation & benefits, performance management, and employee engagement.Our FounderNitin Pande, our...


  • Mumbai, Maharashtra, India YUVAKAA Full time

    About YUVAKAAYUVAKAA is a dynamic western fashion brand that excels in creating high-quality, stylish apparel. Our mission is to craft a premium brand experience that resonates with our audience across every touchpoint. As a rapidly growing company in the fashion industry, we prioritize sustainability, ethical practices, and innovation.Position OverviewThe...