Business Operations Coordinator

3 weeks ago


Bengaluru, Karnataka, India Curriculum Associates Full time

At Curriculum Associates, we strive for excellence in our operational processes. We are seeking a highly skilled Business Operations Associate to support the improvement of our systems and processes. The ideal candidate will have experience in quality assurance testing, business analysis, and operational system management.


Key Responsibilities:


- Provide tier 1 user support for our quote tool, resolving technical issues and escalating to subject matter experts as needed.


- Coordinate user testing efforts across multiple business stakeholders and complete regression testing for medium-large projects.


- Maintain application documentation and business testing suites across multiple systems and business processes.


- Document enhancement requests initiated from user support issues and support trends.


Required Skills and Abilities:


- Quality assurance testing or business analyst experience with at least one of configure-price-quote (CPQ), enterprise resource planning (ERP), or customer relationship management (CRM) systems.


- Exceptional attention to detail and commitment to delivering high-quality work.


- Strong verbal and written communication skills for conveying technical information to various audiences.


- Experience writing multi-application test plans and documenting operational systems and processes.


- Ability to build and maintain strong, cross-functional relationships.


- Problem-solving and analytical capabilities.


- Success in prioritizing competing priorities in a rapidly changing environment.


Required Education and Experience:


- 1-3 years of quality assurance testing or business analyst experience focused on an operational system or process.



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