CRM Dynamics Developer
3 weeks ago
About the Job
We are seeking a talented CRM Dynamics Developer to join our team at Nouryon, a global specialty chemicals leader. As a key player in our D365 CRM platform, you will be responsible for maintaining, developing, and optimizing our CRM platform to improve business efficiency, performance, and results.
Key Responsibilities
- Incident management: monitoring and resolving application-related tickets, maintaining overall application performance, and ensuring the integrity of the production environment.
- Maintaining applications according to SLA and regional business needs, with periodic standby for emergencies (24x7 availability schedule).
- Functioning as a 1st escalation point for 3rd-party vendors and the user community on application maintenance-related services.
- Ensuring IM process compliance for the area of responsibility, keeping CMDB up to date for business processes and applications in scope.
- Executing changes and enhancements, conducting tests, and analyzing and supporting key-user training needs.
Requirements
- Excellent knowledge of Dynamics 365 core product functionalities, Microsoft Certified: Dynamics 365 Fundamentals (CRM), and additional certification in the CRM track.
- Excellent knowledge in coding languages: .Net, Javascript, and C#, with good knowledge of Power Platform, Common Data Service, and Common Data Model.
- Basic understanding of Azure, MS SQL, and experience with Azure DevOps and LCS.
- Good understanding of IT standards like ITIL, Cobit, and CMM.
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