Enterprise Operations Lead
3 days ago
About Awign:
We are a technology-enabled staffing and recruitment company that is disrupting the traditional recruitment processes. Our mission is to provide scalable, efficient, and cost-effective recruitment solutions to our clients.
Job Title: Enterprise Operations Lead
Estimated Salary: ₹25 lakhs - ₹40 lakhs per annum
Location: Bangalore (Onsite)
Duration: 12 months with possible extension
Timings: Night Shift - 5:30 PM IST to 2:30 AM IST
Notice Period: Immediate Joiner Required
Experience Required: 6+ years
Benefits:
(A) Free Dinner
(B) Subsidised Cab facility for coming to office for Night Shift (5:30 PM - 2:30 AM)
(C) Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 AM)
About the Role:
In this role, you will:
● Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation
● When working with specific accounts, benchmark practices/focus areas against other players in that space.
● Generate and share required reports (as per RASCI matrix) with relevant stakeholders
● Ensure aligned team members are meeting compliance mandates.
● Drive resource utilization, cross-collaboration and competency development within the team
● On a need basis, oversee & manage on-the-job performance of aligned team members
Required Expertise:
● 3+ years relevant experience of leading a diverse team of customer success managers/content developers/instructional designers / technical writers / marketers / software engineers /business analysts and a overall minimum of 6 years of IT Industry experience
● Ability to quickly learn product functionality and SaaS ecosystem
● Ability to build relationships with Global stakeholders and work in a fast paced environment with moderate supervision
● Lead with empathy, nurture diversity and inclusion
● Experience working in diverse cultures and practices across geographies
● Knowledge of Javascript, CSS, HTML will be an great advantage
Preferred Skills:
● Awareness of diverse cultures and practices across geographies
● Experience working in B2B SaaS product companies
● Understand the purpose of various customer IT and business applications, processes and user persona.
● Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
● Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
● Knowledge of Javascript, CSS, HTML will be an advantage
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