Operations Specialist

1 day ago


India ATC Full time
Job Overview

The Operations Specialist will play a crucial role in ensuring seamless daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts.

Key Responsibilities:

  • Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
  • Employee Query Handling:
    • Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters.
    • Ensure timely resolution of issues.
  • Collaboration with Cross-functional Teams:
    • Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
  • Staffing Operations (Nice to Have):
    • Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.
  • Documentation & Reporting:
    • Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities.
    • Provide reports to management on night shift operations.
  • Issue Escalation & Resolution:
    • Identify and resolve operational issues during the night shift.
    • Evaluate situations where necessary escalation to senior management is required.
  • Process Improvement:
    • Recognize areas of improvement in current processes.
    • Collaborate with relevant teams to implement operational efficiencies.
Required Skills and Qualifications

To succeed in this role, candidates should possess:

  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • 2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
  • Strong problem-solving skills and effective communication abilities.
  • Familiarity with MS Office and HRIS/ERP systems is desirable.
  • Ability to work independently with minimal supervision during night shifts.
Compensation and Benefits

This position comes with a competitive salary ranging from $55,000 to $65,000 per annum, depending on qualifications and experience.

In addition to the attractive compensation package, you can expect:

  • Health insurance
  • Paid time off and holidays
  • Onsite opportunities and travel allowances available
  • A dynamic and growing company with a global presence offering a stimulating work environment


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