ServiceNow IRM Consultant/Specialist Position

4 weeks ago

Anywhere in IndiaMultiple Locations FourthPointer Services Pvt. Ltd. Full time

Job Title: ServiceNow IRM Consultant/Specialist

Overview:

We are seeking an experienced ServiceNow IRM Consultant to implement and optimize ServiceNow's Integrated Risk Management (IRM) suite. The ideal candidate will have a strong understanding of risk management processes, including risk assessment, risk response, issue management, and reporting.

Key Responsibilities:

  • Implement and configure ServiceNow IRM modules, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
  • Conduct workshops with clients to gather and analyze requirements and document them in a structured format.
  • Design and develop IRM workflows, forms, notifications, and integrations based on best practices and client needs.
  • Customize ServiceNow IRM applications and perform configurations, including UI policies, business rules, and client scripts.
  • Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules and external systems.
  • Provide guidance on IRM best practices and help develop risk and compliance management frameworks.
  • Perform platform maintenance, enhancements, and upgrades to ensure optimal performance and compliance with internal controls.
  • Develop and deliver user training, documentation, and support materials.
  • Troubleshoot issues, conduct root cause analysis, and provide resolution in a timely manner.
  • Maintain knowledge of emerging risk management trends, ServiceNow IRM capabilities, and industry best practices.

Requirements:

  • More than 5 years of experience as a ServiceNow Developer with a focus on IRM.
  • Strong knowledge of ServiceNow platform capabilities, including Service Catalog, Incident, Problem, Change, and Asset Management.
  • Experience with IRM applications, such as Risk Management, Policy and Compliance Management, Audit Management, and Vendor Risk Management.
  • Proficiency in JavaScript, Glide API, and other ServiceNow scripting languages.
  • Experience with REST/SOAP web services and integrations.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • ServiceNow Certified Application Developer (CAD) or other relevant certifications are a plus.

Preferred Skills:

  • Proficiency in configuring and implementing ServiceNow IRM modules.
  • Experience with scripting languages, such as JavaScript, and knowledge of web technologies (HTML, CSS).
  • Strong understanding of GRC frameworks, such as ISO 31000, COBIT, and NIST.
  • ServiceNow certification(s) in IRM/GRC is highly desirable.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
  • Ability to manage multiple projects simultaneously and work under tight deadlines.

Job Type: Full-time, Permanent

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