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Customer Service Ambassador

1 month ago


Pune, Maharashtra, India AccorHotel Full time
Job Summary

As a Guest Service Associate at AccorHotel, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a memorable and enjoyable stay with us.

Key Responsibilities

• Provide courteous and professional service to guests at all times, following AccorHotel standards.
• Perform all duties and tasks in the assigned place of work, adapting to rotate within different sub-departments as needed.
• Be fully conversant with all services and facilities offered by the hotel, including food and beverage options.
• Perform opening and closing procedures for the assigned place of work, ensuring a clean and organized environment.
• Monitor operating supplies and reduce spoilage and wastage, maintaining a high level of efficiency.
• Handle guest enquiries in a courteous and efficient manner, reporting any issues or complaints to supervisors as needed.

Requirements

• Prior experience in a similar role at a luxury hotel is preferred.
• Strong operational technical knowledge, combined with an outstanding personality and high levels of energy, enthusiasm, and commitment.
• Excellent multi-tasking, problem-solving, service orientation, and interpersonal team skills, with a high level of flexibility and initiative.

What We Offer

• A dynamic and supportive work environment, with opportunities for growth and development.
• Competitive compensation and benefits package, including full-time employment opportunities.