Customer Support Technical Lead

2 weeks ago


Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full time
Job Summary

We are seeking a highly skilled Customer Support Technical Lead to join our team at 686 OpenBet India Private Limited.

About Us

As the world's top sports betting and lottery brands choose us as their partner for world-class content, leading tech, and tailored service, we have their back. This enables them to provide exciting, memorable, and safe sports betting experiences to entertain billions of players worldwide.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. Our network specializes in talent representation through WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet.

About the Role

This role focuses on supporting, debugging, and improving the functionality and performance of applications and systems running on high availability production environments. As a Customer Support Technical Lead, you'll have exposure to these systems and more, taking our products and your career to the next level.

Responsibilities
  • Owning and investigating a wide variety of production issues at both an application and database level;
  • Producing robust, well-written solutions for production issues;
  • Effectively communicating investigation status to customers;
  • Deployment of fixes to production environments;
  • Escalating to senior team members as appropriate to resolve issues;
  • Assisting in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;
  • Participating in a rota schedule which includes working on weekends and bank holidays.
Requirements

To be successful in this role, you'll need:

  • A bachelor's degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;
  • 2 - 3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems;
  • 2 - 3 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;
  • Strong fundamental programming skills (data structures, algorithms);
  • Good analytical and problem-solving skills;
  • Excellent communication skills, both written and spoken;
  • An ability to learn new technologies quickly, work independently, manage workload, and escalate in a timely manner.
Bonus Skills
  • Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.), commands, and bash shell;
  • Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);
  • Adequate knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;
  • Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);
  • Experience using version control systems (GIT, Subversion, CVS, etc.);
  • Adequate knowledge of scripting languages such as Perl, Python, JavaScript;
  • Familiarity with Jira ticketing system.
What We Offer

We offer a competitive salary, ranging from ₹12,00,000 to ₹18,00,000 per annum, depending on experience. Additionally, you can expect:

  • Competitive benefits;
  • An open and supportive environment;
  • A modern and exciting workplace;
  • The opportunity to interact with global teams;
  • Tangible and genuine career development opportunities;
  • Exposure to real-world and business-critical projects;
  • New skills and a completely different, fresh approach to development.


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