Enterprise Service Management and Asset Optimization Specialist

2 weeks ago


Hyderabad, Telangana, India Deliveroo Full time
About Deliveroo Enterprise Technology

We transform the way customers eat, conceiving, designing, building, and sustaining IT services powering our internal teams globally. We continually drive service improvements and automate everything we can on our journey towards customer delight.

Role Overview

You will be responsible for supporting the documentation of our Technology Asset Management lifecycle, ensuring tracking, management, and reporting on all Enterprise Technology assets. You will work closely with colleagues within Enterprise Technology (ET) to record, track, and maintain assets in accordance with Asset Management policy.

Key Responsibilities
  • Contribute to Policy and Process development
  • Analyse and optimize the purchase, deployment, maintenance, utilization, and disposal of Technology Assets
  • Assure the end-to-end Technology Asset Management lifecycle
  • Reclaim or recycle licenses no longer required and reduce licensing commitments with vendors
  • Utilize the Technology Asset Management toolset to manage software and hardware assets, ensuring compliance with Deliveroo policy
  • Present key metrics in live dashboards, allowing self-service access
  • Collaborate with colleagues and teams outside your direct control to ensure Technology Asset Management policies and processes are adhered to
  • Support audit activity both internally and externally
Requirements
  • Understanding of Technology Asset Management standards, Policy, Process
  • Understanding of ITIL / Service Management
  • Excellent written and verbal communication skills
  • Highly organized, able to manage workload effectively, and strong communication skills at all levels
  • Experience utilizing ITSM tooling (e.g., ServiceNow) for Asset Management


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