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Senior Business Analyst

1 month ago

Pune, Maharashtra, India Ensono Full time

About Ensono

Ensono is a leading technology adviser and managed service provider. Our team of experts helps organizations optimize their systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud, and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3,500 associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it's public, multi, or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it.

About the Role

As a member of the Automation Engineering team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our application development teams to make their services more usable. Our Automation Engineering team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company's growth over the next decade.

Your Responsibilities

  • Design and implement complex workflows and flows
  • Catalog item development, including code and configuration logic
  • Perform integrations using ServiceNow orchestration or Integration Hub
  • Expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Hands-on coding and scripting experience using OO languages – JavaScript, Python, and integrating same in workflows
  • Proficient knowledge of Linux/Windows OS and Bash/PowerShell scripting
  • Proficiency in web technologies such as HTTP, REST/SOAP, AJAX, JSON
  • Solid understanding of data structures, application scoping, algorithms, object-oriented design, and design patterns
  • Understanding of task-based applications, core data, and the interplay across the platform
  • Knowledge of managing update sets, releases, and clones as it pertains to SDLC across multiple ServiceNow instances
  • Knowledge of ServiceNow CSM and familiarity with CSM to ITSM integrations
  • Experience designing and configuring security in Domain Separated and CSM environments

Requirements

  • Deep understanding of the business or functional requirements and a foundational knowledge of ServiceNow to effectively capture the requirements
  • During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall ServiceNow framework
  • Collect requirements from functional teams to decompose high-level information into technical, functional, and non-functional details
  • Identify, prioritize, model, and document business, process, automation, and data requirements
  • Perform detailed requirements analysis to critically evaluate the information gathered from various sources, reconcile conflicts, and identify any critical missing information required by developers to enable configuration or customization
  • Partner with the Solution Architect and development team to determine the best technical solution to address the requirements
  • Ensure requirements are understood, developed, tested, and delivered to specification
  • Create exhaustive test cases to cover all scenarios and participate in testing of integrated solutions
  • Demo the solution to functional teams to obtain UAT
  • Design and implement E2E trainings to clients and internal team members
  • At least 2 years of experience with ServiceNow, having knowledge of ITSM, ITOM, and CSM modules and related automation
  • Experience in process automation, Lean six sigma, project management is an added advantage