Front Office Representative

4 weeks ago


Guwahati, Assam, India Accor Full time

Job Title: GSA-Front Office

About the Role:

We are seeking a highly skilled and experienced Front Office Representative to join our team at Accor. As a GSA-Front Office, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience for our guests
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded
  • Responsible for day to day operations of Front Office Department

Requirements:

  • Relevant diploma / degree in Hotel Management
  • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills
  • Displays high level of flexibility, initiative, sincerity and team work
  • Knowledge about Opera would be an advantage


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