Functional Support Specialist

4 weeks ago


Hyderabad, Telangana, India Oracle Full time

Job Overview

The role of a Functional Support Analyst involves providing technical assistance to customers, troubleshooting complex issues, and collaborating with internal teams to resolve critical problems.

Key Responsibilities

  • Offer excellence in customer service support, track incidence, diagnose, replicate, fix, and resolve complicated and critical cases.
  • Develop and deliver formal team training sessions to achieve knowledge transfer with teammates.
  • Provide consulting services to customers on complex use of Oracle products, resolving highly complex and mission-critical issues.
  • Serve as the Situation Manager on highly sensitive issues, consulting with management in directing resolution of critical customer situations.

Requirements

Must-Have Skills

  • 10+ years of experience in implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and knowledge on Oracle Integration Cloud.
  • Experience in Release / Oracle Core HR, Absence, Benefits, and Payroll.
  • Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
  • Ability to relate the product functionality to business processes, offering implementation advice to customers on how to meet their various business scenarios.

Nice-to-Have Skills

  • 6 to 12 years of experience in implementation, support, or upgrade of Oracle SaaS HCM Suite.
  • Hands-on configuration experience on at least three or more tools – HCM Extracts, HCM Data Loader (HDL), Payroll Batch Loader (PBL), Workflow, BI Publisher, Fast Formula, Personalization, PL/SQL.
  • Knowledge of Fusion Cloud architecture, setup manager, and activities.

Other Requirements

  • Exhibit effective analytical skills and organizational skills.
  • Good command over spoken and written English.
  • Interact directly with customers, follow through on all assignments, and take ownership of customer issues.

Education & Experience

Academics

  • Bachelor's degree in Computer Science or equivalent preferred.

Career Level - IC4



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