Account Resolution Specialist

3 weeks ago


Mumbai, Maharashtra, India Mettler Toledo Full time

Job Summary:

We are seeking a highly skilled Account Resolution Specialist to join our team in the United States. As an Account Resolution Specialist, you will be responsible for resolving outstanding invoices in accounts receivables by contacting customers through calls and emails.

Key Responsibilities:

  • Resolving outstanding invoices in accounts receivables by contacting customers through calls and emails.
  • Controlling overdue ageing of outstanding invoices.
  • Ensuring smooth inflow of cash within payment terms.
  • Sending reminders to customers to avoid payment delays.
  • Resolving unapplied credit items on US customers' accounts by contacting customers via phone and email.
  • Ensuring monthly progress by resolving substantial amounts.
  • Collaborating with collection and cash application teams as per requirement.
  • Meeting productivity and quality benchmarks defined from time to time.
  • Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
  • Ensuring deliverables as per agreed SLAs.

Requirements:

  • 3-4 years' experience in international customer service, preferably in cash collections.
  • SAP knowledge will be preferred.
  • Telephonic skills should be excellent.

About Us:

We offer a collaborative and innovative work environment with opportunities to work with global teams. Our open, fair, and inclusive environment supports your growth and development. We provide medical insurance for you and your family, with access to telemedicine applications. Join us in our pursuit of precision, quality, and innovation.



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