Matrimony.com Manager

2 weeks ago


Chennai, Tamil Nadu, India Matrimony Full time

Role Overview:

Matrimony.com is committed to delivering exceptional matchmaking services to its esteemed clientele. As a key member of our Outbound Telesales team, you will play a pivotal role in driving sales growth and enhancing customer satisfaction.

Sales Strategy and Planning:

  • Craft and implement strategic telesales plans to target high net worth clients across regions.
  • Identify and define ideal customer profiles for premium segments, focusing on high-potential leads.
  • Set and track monthly, quarterly, and annual sales targets, creating action plans to meet or exceed these goals.
  • Establish KPIs and metrics specific to outbound telesales for premium customers to measure productivity, conversion rates, and customer satisfaction.

Team Management:

  • Manage and mentor a team of telesales supervisors and agents across multiple regions, ensuring a high level of engagement and motivation.
  • Develop sales playbooks and orient the team to ensure compliance and adherence.
  • Provide regular training programs tailored to high-end sales skills, customer relationship management, and understanding the expectations of premium clients.
  • Evaluate individual and team performance, taking corrective and preventive actions to meet revenue goals.

Customer Relationship Management:

  • Develop and maintain strong relationships with premium clients, ensuring a personalized sales approach that caters to their specific needs and preferences.
  • Implement programs and strategies to enhance customer loyalty, including bespoke offers, exclusive deals, and premium customer support.
  • Act as the escalation point for any issues or concerns raised by premium clients, ensuring prompt and satisfactory resolution.

Skills & Competencies:

  • Leadership
  • Consultative Selling
  • Executive Presence
  • Problem Solving
  • Data-Driven Decision Making
  • Stakeholder Management
  • Communication
  • Customer Obsessed

Education and Experience:

  • 15-20 years of expertise in sales and operations, managing large teams.
  • Should have had experience working in Consumer Tech, Banking, Insurance, or Telecom segments (preferably Outbound Telesales process).
  • Proven track record of driving sales growth, increasing market share, and delivering impactful business outcomes.
  • 8+ years of people leadership experience, with a history of building and leading high growth inside sales teams.


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