Product Operations Expert

1 week ago


Delhi, Delhi, India Spinny Full time
Job Overview

At Spinny, we're looking for a highly motivated and detail-oriented Product Operations Expert to join our team. As a key member of our product operations team, you will play a critical role in ensuring smooth customer journeys, supporting our tech-product team, and enhancing operational efficiency.

About the Role

We're seeking a talented individual with excellent analytical skills and a proactive approach to problem-solving. You'll work closely with the Product and Tech teams, managing customer journeys and configurations, monitoring system performance, and ensuring a seamless experience for our users.

Responsibilities
  • Customer Journey Optimization: Build, review, and modify customer journeys based on real-time data and feedback, working collaboratively with the Product team to implement changes that enhance the user experience.
  • Configuration Management: Update and manage configurations in the platform to support product features and process flows, ensuring changes align with business requirements and improve operational efficiency.
  • Performance Monitoring: Regularly monitor key performance metrics to identify bottlenecks, errors, or areas of improvement, using data insights to drive continuous improvement in product performance and user satisfaction.
  • Error Tracking & Reporting: Identify, document, and report issues or errors in the customer journey process, collaborating with cross-functional teams to resolve issues and enhance reliability.
Requirements
  • Currently pursuing or recently completed B.Tech/B.E or equivalent degree.
  • Basic understanding of product management and operational processes.
  • Analytical mindset with attention to detail and a proactive approach to problem-solving.
  • Good communication skills for reporting and coordinating with team members.
  • Eagerness to learn and adapt in a fast-paced, high-growth environment.
  • Strong organizational skills and the ability to manage multiple tasks efficiently.
  • Prior experience with customer journey design, product configurations, or operations is advantageous.
  • Proficiency in MS Excel or Google Sheets; familiarity with SQL, data analysis tools, or CRM systems is a plus.
What You'll Gain
  • Exposure to a dynamic tech-product environment.
  • Hands-on experience in product operations, learning industry-standard tools and practices.
  • Mentorship and opportunities to work with cross-functional teams in a fast-growing startup.
Location

Sector 48, Gurgaon.

Stipend

INR 15000 per month.



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