Amazon Vendor Services Consultant
3 weeks ago
Job Summary
As a Vendor Consultant at ADCI - BLR 14 SEZ - F07, you will play a crucial role in shaping and delivering strategies for managing key metric pillars for Amazon AVS vendors. This position requires a customer-centric individual with excellent communication and interpersonal skills to interface with leaders from RBS, Retail, and Vendor Services teams.
Key Responsibilities
- Partner with Retail (AVS) Team to manage vendor relationships by championing vendor needs at Amazon.
- Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for vendors.
- Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for vendors and Amazon.
- Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
- Conduct deep dive analysis on handled issues for vendors and develop recommendations and action plans based on data to improve vendor experience.
- Provide thought leadership around planning, roadmaps, and execution.
- Establish long-term partnerships with key vendor partners for the group of vendors handled.
- Support the launches of new programs, categories, and features.
- Conduct regular WBR, MBRs with vendors to highlight business metric performance and building action plans.
Requirements
- 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain.
- 2+ years of experience interacting with customers/stakeholders.
- 1+ years of program or project management experience.
- Experience using data to influence business decisions.
- Knowledge of advanced Excel (Array and Statistical formulas).
- Excellent business communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Fast learner and ability to deal with ambiguity.
Preferred Qualifications
- Knowledge of macros and data analytics.
- Ability to drive process or procedure improvements.
- Knowledge of tools such as Sharepoint, SIM-ticketing, and project management tools as well as experience using scripts.
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