Customer Service Representative
4 weeks ago
As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction by providing timely solutions to their queries. This position is perfect for individuals who possess excellent communication skills and a customer-centric attitude.
The ideal candidate should have a minimum of 1 year of experience in customer support and be fluent in both Italian (C1) and English (B1). Previous experience in customer service or a related field is preferred but not mandatory.
This role involves handling customer inquiries efficiently and effectively, providing top-notch customer service through voice and chat support, and ensuring customers are satisfied with the resolution provided. The interview process consists of a virtual HR round, an ops round, joining formalities, and finally, joining the company.
To excel in this position, you will require strong interpersonal skills, excellent English communication skills, and a C1 or B2 certification in English. Additionally, having a graduation degree in any discipline is a must.
The salary for this role is estimated to be around 4.08 LPA (34K CTCA), making it an attractive opportunity for those looking to advance their careers in customer support.
Key Responsibilities:
- Handling customer queries efficiently and effectively
- Providing excellent customer service through voice and chat support
- Ensuring customers are satisfied with the resolution provided
Requirements:
- Minimum 1 year of experience in customer support
- Fluency in Italian (C1) and English (B1)
- C1 or B2 certification in English
- Graduation degree in any discipline
Benefits:
- Estimated salary: 4.08 LPA (34K CTCA)
- Opportunity to work with Pranam Recruiters
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