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Talent Acquisition for Support Specialist

4 weeks ago

Chennai, Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

About the Role

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED is seeking a Support Specialist to join our team. The successful candidate will be responsible for providing first-line support to our customers and internal stakeholders. This is a great opportunity to work with a leading technology services provider and contribute to the success of our customers.

Key Responsibilities

  • Respond to incoming inquiries via telephone, email, web, and other possible channels.
  • Provide first-line support to customers and internal stakeholders.
  • Escalate complex issues to senior support engineers.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Participate in on-call rotations and provide 24/7 support.

Requirements

  • Bachelor's degree in Science or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in English language.

Working with Us

At HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED, we value our employees and provide a supportive work environment. We offer opportunities for growth and development, competitive compensation and benefits, and a collaborative team culture.