Chat Quality Assurance Specialist
2 weeks ago
We are seeking a skilled and detail-oriented BPO Chat Quality Assurance Specialist to ensure the highest standards of customer service and operational excellence. As a Chat Quality Assurance Specialist, you will be responsible for monitoring and assessing the quality of chat interactions between our customer service representatives and customers.
Key Responsibilities:- Monitor and evaluate chat interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines.
- Analyze chat transcripts for accuracy, completeness, and compliance with established protocols and procedures.
- Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards.
- Provide constructive and timely feedback to customer service representatives on their chat interactions, highlighting areas of strength and areas needing improvement.
- Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations.
- Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives.
- Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review.
- Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring of chat interactions.
- Stay updated with industry best practices and trends in customer service and chat processes to continuously improve the quality evaluation process.
- Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.
- Proven experience as a Quality Analyst in a BPO setting, preferably with experience in chat process evaluation.
- Excellent verbal and written communication skills with a keen eye for detail.
- Strong analytical and problem-solving abilities to assess chat interactions and identify areas for improvement.
- Familiarity with quality monitoring tools and chat platforms.
- Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports.
- Knowledge of customer service principles and practices.
- Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives.
- Flexibility to adapt to changing business needs and work in shifts, if required.
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. The ideal candidate will have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement.
-
Quality Assurance Specialist
4 weeks ago
Chandigarh, Chandigarh, India eClerx Full timeJob Title: Senior AnalystAbout the Role: We are seeking a detail-oriented Senior Analyst to join our team at eClerx. As a Senior Analyst, you will be responsible for monitoring and evaluating chat interactions between our customer service representatives and customers. Your primary focus will be to analyze chat transcripts, provide feedback, and identify...
-
Quality Assurance Specialist
2 weeks ago
Chandigarh, Chandigarh, India Oceaneering Full timeJob OverviewWe are seeking an experienced Quality Assurance Specialist to join our team at Oceaneering. This is a unique opportunity to work in a dynamic environment and contribute to the delivery of exceptional quality services.About the RoleThis Quality Assurance Specialist position plays a crucial role in ensuring the highest standards of quality across...
-
Quality Assurance Specialist
1 month ago
Chandigarh, Chandigarh, India SEAWAY CONSULTANTS Full timeRole & Responsibilities:As a Quality Assurance Specialist at SEAWAY CONSULTANTS, you will be responsible for conducting quality analysis of the call flow and ensuring optimal use of technology.Key Responsibilities:Conduct quality analysis of the call flow to identify areas for improvement.Develop and implement training programs to enhance team...
-
Data Quality Assurance Specialist
2 hours ago
Chandigarh, Chandigarh, India Priority Technology Holdings Full timeAbout UsAt Priority Technology Holdings, Inc., we're shaping the future of fintech with our cutting-edge solutions. Our India office in Chandigarh is where innovation meets collaboration, driving us to deliver state-of-the-art products and services.Job DescriptionWe're seeking an exceptional Data Quality Assurance Specialist to join our dynamic team. In this...
-
Senior Quality Assurance Specialist
3 weeks ago
Chandigarh, Chandigarh, India eClerx Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Senior Quality Analyst to join our eClerx team. As a key member of our process excellence department, you will play a crucial role in maintaining the highest standards of customer service and ensuring operational efficiency in our chat process.ResponsibilitiesQuality Monitoring: You will be...
-
Senior Quality Assurance Specialist
4 weeks ago
Chandigarh, Chandigarh, India TerraGiG Full timeTerraGiG - A Leading Urban Development CompanyWe are currently seeking a highly skilled Quality Assurance Specialist to join our team in Chandigarh.Key Responsibilities:Assure the quality of our urban development projects, ensuring they meet the highest standards.Collaborate with cross-functional teams to identify and mitigate potential issues.Develop and...
-
Quality Assurance Specialist
7 days ago
Chandigarh, Chandigarh, India Gallagher Full timeWe are seeking a talented Quality Assurance Specialist to join our team at Gallagher, a global leader in insurance and risk management. This role is an excellent opportunity for individuals with a passion for quality and attention to detail to make a meaningful impact.About the RoleThe QA Analyst I plays a key role in examining business and functional system...
-
Quality Assurance Specialist
3 weeks ago
Chandigarh, Chandigarh, India Gallagher Full timeJob DescriptionAt Gallagher, we are seeking a highly skilled Quality Assurance Specialist - Defined Contribution System to join our team. In this role, you will play a crucial part in ensuring the quality and reliability of our defined contribution system implementation and maintenance activities.About YouA minimum of 4 years of experience in a similar role...
-
Quality Assurance Manager
4 weeks ago
Chandigarh, Chandigarh, India Marriott International Full timeJob SummaryAs a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying training and development activities align with the company's mission, vision, and brand standards. You will work closely with the executive committee to improve guest satisfaction and focus on continuous...
-
Chief Quality Assurance Engineer
19 hours ago
Chandigarh, Chandigarh, India XenonStack Full timeAbout XenonStackXenonStack is a rapidly growing Data and AI foundry based in India, focusing on Autonomous Operations to provide real-time Intelligent business insights. The company aims to simplify technology adoption without disruption, enabling businesses to outperform their competition.Role OverviewThis full-time on-site role for a Chief Quality...
-
Software Quality Assurance Engineer
2 weeks ago
Chandigarh, Chandigarh, India GVR TECHNOLABS PRIVATE LIMITED Full timeJob DescriptionWe are seeking a highly skilled Software Quality Assurance Engineer to join our team at GVR Technolabs Private Limited. As a key member of our engineering team, you will be responsible for ensuring the highest quality of software applications and systems.Responsibilities:Develop and maintain comprehensive test plans, test cases, and test...
-
Lead Quality Assurance Engineer
1 week ago
Chandigarh, Chandigarh, India Gallagher Full timeOverviewWe are seeking a highly skilled Lead Quality Assurance Engineer to join our team at Gallagher. In this role, you will play a key part in ensuring the quality and reliability of our systems. You will work closely with clients and colleagues to examine business and functional/system requirements to guarantee that our system implementation and...
-
Senior Software Quality Assurance Engineer
3 weeks ago
Chandigarh, Chandigarh, India Alpha Consultants Full timeAbout Alpha ConsultantsAlpha Consultants is a dynamic and innovative company that values expertise and experience in software quality assurance. Our team is committed to delivering high-quality solutions that meet the needs of our clients.Job DescriptionWe are seeking an experienced Senior Software Quality Assurance Engineer to join our team. As a key member...
-
Quality Assurance Specialist
7 days ago
Chandigarh, Chandigarh, India Gallagher Full timeCompany OverviewGallagher, a leading global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as 'The Gallagher Way,' is driven by shared values and a passion for excellence.At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India,...
-
Software Quality Assurance Engineer
2 hours ago
Chandigarh, Chandigarh, India Batish technologies Pvt Ltd Full timeJob DescriptionWe are seeking a highly skilled Software Quality Assurance Engineer to join our team at Batish Technologies Pvt Ltd. As a key member of our team, you will be responsible for ensuring the high quality of our software products by identifying and resolving defects.Key Responsibilities:Develop test strategies and test cases tailored to client...
-
Software Quality Assurance Expert
2 hours ago
Chandigarh, Chandigarh, India Mobile Programming LLC Full timeJob OverviewMobile Programming LLC seeks an experienced Software Quality Assurance Expert to join its team. This role requires a strong understanding of mobile testing methodologies, tools, and frameworks.Key Responsibilities- Develop and execute automated test scripts using Appium for mobile applications.- Collaborate with developers to design test...
-
Software Quality Assurance Expert
3 days ago
Chandigarh, Chandigarh, India Gallagher Full timeCompany OverviewGallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as The Gallagher Way, is driven by shared values and a passion for excellence. Job SummaryWe are seeking an experienced Software Quality Assurance (SQA) Engineer to join our...
-
Salesforce Quality Assurance Expert
2 weeks ago
Chandigarh, Chandigarh, India Apptunix Full timeApptunix, a pioneering mobile app & web solutions development agency based in Texas, US, is seeking an accomplished Salesforce Quality Assurance Engineer. This role involves working closely with the company's 250+ in-house experts to deliver innovative technology solutions that meet clients' needs.Job Responsibilities:- Collaborate with the development team...
-
Software Quality Assurance Specialist
1 month ago
Chandigarh, Chandigarh, India Midtown Software Full timeJob Description:At Midtown Software, we are seeking a skilled Software Tester to join our team. As a key player in our software development process, you will be responsible for ensuring the quality and reliability of our web-based applications and APIs.Manual testing of web-based applications and APIsGood knowledge and exposure to manual testing process,...
-
Chandigarh, Chandigarh, India Gallagher Full timeAbout the RoleWe are seeking an exceptional Quality Assurance (QA) Engineer to join our team at Gallagher. As a key member of our QA team, you will play a crucial role in ensuring the quality and integrity of our software applications.Job DescriptionThe successful candidate will be responsible for designing and executing tests, analyzing test requirements,...