IT Technical Support Specialist

1 month ago

Bengaluru, Karnataka, India Sprinklr Full time
Key Responsibilities:
  • Provide technical support for Sprinklr employees using Sprinklr's IT infrastructure.
  • Track and document all support activities to ensure transparency and accountability.
  • Support primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe, and cloud SaaS products.
  • Perform laptop setup and inductions for users, hardware troubleshooting and repair.
  • General office IT such as conference room, telephone, and Printer setups.
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
  • Communicate and document troubleshooting techniques and best practices.
  • Perform endpoint management deployment and anti-virus security.
  • Work with IT Management to constantly monitor and improve delivery of IT systems and support.
  • Proactively understand, analyze, and research new technical problems when needed.
Required Skills:
  • Self-motivation and the ability to work with minimum supervision.
  • Excellent written and verbal communication skills and meticulous attention to detail.
  • Experience working with high-level executives.
  • Good understanding of Microsoft 365.
  • Experience with Jamf Pro and enterprise Mac management concepts.
  • Comfortable with wireless infrastructures technologies (Cisco Meraki desirable).
  • Experience with end-user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products.
  • Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
  • Work both independently and as part of a team with professionals at all levels.
  • Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment.
  • Ability to prioritize tasks and work on multiple assignments.
Essential Technologies:
  • Email security / monitoring.
  • Exposure to ticketing systems.
  • Cloud Storage such as Google Drive and OneDrive.
  • Conferencing / collaboration technologies such as Teams, SharePoint, and Zoom.
  • SSO - SAML and OAuth.

We are seeking a skilled IT Technical Support Specialist to join our team at Sprinklr. As a key member of our IT department, you will provide technical support to our employees, track and document all support activities, and work with our IT Management team to continuously improve our IT systems and support.

Sprinklr is a social technology company that enables every organization on the planet to make their customers happier. We believe in our product and invest in our people. We empower each Sprinklrite in the journey toward achieving their personal and professional best.

We are an equal-opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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