Senior Workforce Management Analyst

3 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time
Scheduler (WFM) Role at Etraveli Group

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.



## Responsibilities

* Review forecasts and publish scheduling related activities end to end
* Improve scheduling efficiency and timeliness of schedule release
* Coordinate with Operations on leave planner and scheduling inputs
* Analyze data and generate optimal work patterns and shift activities
* Track scheduling efficiency and generate schedules

## Requirements

* Minimum 3 years of experience in WFM
* Minimum 1.5 years as a scheduler
* Experience with scheduling on Genesys Purecloud
* Good business acumen and analytical skills
* Excellent written and verbal communication
* Strong interpersonal skills for cross-geographic interaction
* Proficient in MS Office and Google Sheets

At Etraveli Group, we aim to maximize efficient resource utilization while releasing schedules in the most cost-effective way. We need a skilled Scheduler (WFM) to ensure consistent delivery of service level, log exceptions and future changes, and maintain agent and campaign annual leave.

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