Contract Management Specialist
2 weeks ago
Company Overview:
Icertis is a leading provider of contract lifecycle management (CLM) solutions, helping organizations maximize the value of their contracts.
Job Description:
We are seeking a skilled Contract Management Specialist to join our admin services team. As a key member of this team, you will be responsible for delivering support services beyond level 3 support, focusing on functional solutions and configurations on the ICI platform.
Responsibilities:
- Develop in-depth knowledge of the ICI product and its features.
- Collaborate with customers to understand their needs and provide guidance on product capabilities.
- Analyze customer implementation and enhance system configurations for improved user experience.
- Create knowledgebase articles and training materials to facilitate customer self-sufficiency.
- Provide technical expertise and mentorship to team members.
- Foster strong relationships with customers through excellent communication and interpersonal skills.
- Maintain adherence to defined CRM processes for efficient request management.
- May involve travel to customer locations for on-site work.
Required Skills and Qualifications:
- 6+ years of experience in application support or functional consulting roles.
- Proven track record of completing full/partial implementation cycles.
- Willingness to work in rotational shifts.
- Excellent communication and customer handling skills.
- Proficiency in Windows Azure and Cloud Computing an asset.
- Strong troubleshooting skills, with expertise in SQL and stored procedures.
- Deep understanding of customer support processes and tools.
- Able to follow defined processes and drive issues to closure proactively.
Estimated Salary: $120,000 - $180,000 per annum, based on location and industry standards.
Benefits:
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
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