Customer Operations Specialist
2 days ago
We are seeking a highly motivated Customer Operations Executive to join our team at Liv Ezy. This role is responsible for overseeing day-to-day business operations and ensuring optimal service delivery.
About Us:
Liv Ezy is a fitness-focused company founded in 2019, dedicated to helping people achieve their fitness goals. We provide customized nutrition and workout plans, monitor progress through regular feedback, and aim to enhance user experience through data visualization.
Key Responsibilities:
1. Monitor daily operations and ensure all processes are followed efficiently.
2. Collaborate with the quality management team to maintain high standards of service delivery.
3. Respond to client inquiries, concerns, and complaints in a timely and effective manner.
4. Support community-building activities to foster strong relationships with clients.
5. Track and report on operational performance metrics and client feedback to inform data-driven decisions.
Requirements:
1. Strong sense of integrity and commitment to customer satisfaction.
2. Excellent written and verbal communication skills.
3. Exceptional problem-solving and decision-making skills.
4. Strong time management skills and attention to detail.
5. Ability to work within teams to exceed customer expectations.
Preferred Qualifications:
Any experience in customer service/operations or customer-facing roles. Knowledge about fitness and passion for the same will be beneficial.
Salary:
$45,000 - $55,000 per annum, depending on experience.
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