ServiceNow Performance Analytics Specialist

4 weeks ago


Bengaluru, Karnataka, India APN Consulting Inc Full time
Job Title: ServiceNow Performance Analytics Specialist

We are seeking a skilled ServiceNow Performance Analytics Specialist to help our clients leverage data insights to improve service delivery and optimize business processes.

Key Responsibilities:
  • Performance Analytics Configuration:
    • Design and configure Performance Analytics dashboards and indicators within the ServiceNow platform.
    • Create KPIs, metrics, targets, and scorecards to monitor business processes and track performance.
    • Define time series to measure performance over time and identify trends.
    • Configure and customize automated data collection jobs and scheduled tasks for timely reporting.
  • Data Analysis & Reporting:
    • Gather business requirements and translate them into Performance Analytics reports.
    • Design and build customized reports, dashboards, and visualizations to meet business needs.
    • Perform data analysis to identify gaps, areas for improvement, and key success factors.
  • Process Improvement:
    • Collaborate with stakeholders to understand and optimize their reporting needs.
    • Utilize Performance Analytics to drive data-driven decision-making and continuous process improvement.
  • Stakeholder Engagement:
    • Work with cross-functional teams to integrate Performance Analytics solutions across various ServiceNow modules.
    • Provide guidance and training to end-users and stakeholders on Performance Analytics capabilities.
  • Customization & Scripting:
    • Develop and maintain custom scripts to enhance Performance Analytics capabilities as per client requirements.
    • Manage and troubleshoot PA scripts, widgets, and visualizations.
  • Optimization:
    • Identify and implement optimization techniques to ensure data accuracy, consistency, and system performance.
    • Continuously refine and update analytics as business needs evolve.
  • Integration:
    • Ensure that Performance Analytics integrates seamlessly with other ServiceNow modules and external data sources.
Required Skills & Qualifications:
  • Experience:
    • 3+ years of experience with ServiceNow, with a focus on Performance Analytics.
    • Strong understanding of ServiceNow modules, including ITSM, ITOM, and GRC.
  • Technical Skills:
    • Expertise in configuring Performance Analytics indicators, widgets, and dashboards.
    • Strong knowledge of JavaScript, Glide API, and ServiceNow Scripting.
    • Hands-on experience with reporting tools and data visualization techniques.
  • Analytical Skills:
    • Strong data analysis and problem-solving abilities.
    • Experience defining and creating KPIs and performance metrics.
  • Communication & Collaboration:
    • Ability to work with business users and gather requirements effectively.
    • Strong interpersonal skills, with the ability to engage with stakeholders at all levels.
  • Certifications:
    • ServiceNow Certified System Administrator (CSA) – required.
    • ServiceNow Certified Application Developer (CAD) – preferred.
    • Performance Analytics certification or related experience is highly preferred.


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