ServiceNow Performance Analytics Specialist
4 weeks ago
We are seeking a skilled ServiceNow Performance Analytics Specialist to help our clients leverage data insights to improve service delivery and optimize business processes.
Key Responsibilities:- Performance Analytics Configuration:
- Design and configure Performance Analytics dashboards and indicators within the ServiceNow platform.
- Create KPIs, metrics, targets, and scorecards to monitor business processes and track performance.
- Define time series to measure performance over time and identify trends.
- Configure and customize automated data collection jobs and scheduled tasks for timely reporting.
- Data Analysis & Reporting:
- Gather business requirements and translate them into Performance Analytics reports.
- Design and build customized reports, dashboards, and visualizations to meet business needs.
- Perform data analysis to identify gaps, areas for improvement, and key success factors.
- Process Improvement:
- Collaborate with stakeholders to understand and optimize their reporting needs.
- Utilize Performance Analytics to drive data-driven decision-making and continuous process improvement.
- Stakeholder Engagement:
- Work with cross-functional teams to integrate Performance Analytics solutions across various ServiceNow modules.
- Provide guidance and training to end-users and stakeholders on Performance Analytics capabilities.
- Customization & Scripting:
- Develop and maintain custom scripts to enhance Performance Analytics capabilities as per client requirements.
- Manage and troubleshoot PA scripts, widgets, and visualizations.
- Optimization:
- Identify and implement optimization techniques to ensure data accuracy, consistency, and system performance.
- Continuously refine and update analytics as business needs evolve.
- Integration:
- Ensure that Performance Analytics integrates seamlessly with other ServiceNow modules and external data sources.
- Experience:
- 3+ years of experience with ServiceNow, with a focus on Performance Analytics.
- Strong understanding of ServiceNow modules, including ITSM, ITOM, and GRC.
- Technical Skills:
- Expertise in configuring Performance Analytics indicators, widgets, and dashboards.
- Strong knowledge of JavaScript, Glide API, and ServiceNow Scripting.
- Hands-on experience with reporting tools and data visualization techniques.
- Analytical Skills:
- Strong data analysis and problem-solving abilities.
- Experience defining and creating KPIs and performance metrics.
- Communication & Collaboration:
- Ability to work with business users and gather requirements effectively.
- Strong interpersonal skills, with the ability to engage with stakeholders at all levels.
- Certifications:
- ServiceNow Certified System Administrator (CSA) – required.
- ServiceNow Certified Application Developer (CAD) – preferred.
- Performance Analytics certification or related experience is highly preferred.
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