Strategic Workforce Optimization Specialist
1 day ago
About Evernorth Health Services:
We create innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make healthcare more accessible.
Job Title: Resource Planning Analyst
Role Overview:
This role requires a skilled analyst to work closely with the Scheduling Lead/Advisor/Supervisor to continuously improve, streamline, and automate procedures and data manipulation necessary for required scheduling outputs.
Main Responsibilities:
- Generate daily, weekly, and monthly schedules using WFM software.
- Create and improve time-off allowance measures and allotments.
- Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
- Create models that effectively compute relevant inputs to provide accurate new hire & new client schedules.
- Execute PTO, Holiday & Shift Bidding.
- Execute plans for observed and non-observed holiday schedules.
- Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements.
Key Qualifications:
- Bachelor's degree preferred.
- At least 2 years of relevant experience.
- Workforce planning analysis in an operations environment is preferred.
- Strong analytical and technical skills.
- Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros).
- Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.).
- Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing.
Salary Information:
The estimated salary for this position ranges between $85,000 - $110,000 per annum, based on industry standards and location.
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