Strategic Workforce Optimization Specialist

1 day ago


Delhi, Delhi, India Evernorth Health Services Full time

About Evernorth Health Services:

We create innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make healthcare more accessible.

Job Title: Resource Planning Analyst

Role Overview:

This role requires a skilled analyst to work closely with the Scheduling Lead/Advisor/Supervisor to continuously improve, streamline, and automate procedures and data manipulation necessary for required scheduling outputs.

Main Responsibilities:

  • Generate daily, weekly, and monthly schedules using WFM software.
  • Create and improve time-off allowance measures and allotments.
  • Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
  • Create models that effectively compute relevant inputs to provide accurate new hire & new client schedules.
  • Execute PTO, Holiday & Shift Bidding.
  • Execute plans for observed and non-observed holiday schedules.
  • Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements.

Key Qualifications:

  • Bachelor's degree preferred.
  • At least 2 years of relevant experience.
  • Workforce planning analysis in an operations environment is preferred.
  • Strong analytical and technical skills.
  • Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros).
  • Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.).
  • Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing.

Salary Information:

The estimated salary for this position ranges between $85,000 - $110,000 per annum, based on industry standards and location.



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