Senior Full Stack Software Engineer

3 weeks ago


Kanpur, Uttar Pradesh, India Gravitee Full time

About Gravitee

Gravitee.io is a leading open-source API platform that enables developers and business users to build, manage, and monitor their APIs. Our platform provides effortless control over the entire API ecosystem, making it easier for customers to connect and integrate their applications. As a team, we are driven by the purpose of giving customers the freedom to innovate and grow without complexity.

The Role

We are looking for a skilled Software Engineer to join our Support team, dedicated to making Gravitee's products the best in class. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, collaborating with the Product Owner to define the future of our products, and developing new features from design to implementation.

  • Assist the support team to ensure customers have the best experience possible with our products
  • Interact with the Product Owner to help define the future of Gravitee's products
  • Develop new end-to-end features: from design to implementation (develop and integrate APIs and the front-end interfaces and visualizations they power to deliver product features)
  • Work with other team members to develop and maintain new features
  • Participate in Tech Sprint, focusing on improving the existing codebase
  • Share your (tech and non-tech) knowledge during our internal Gravitee TechTalk
  • Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues, providing the best solution possible
  • Prioritising issues and giving our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments
  • Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
  • Being innovative within the team and with customers to help improve processes and tools


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