Key Account Manager

3 weeks ago


Gurgaon, Haryana, India FieldAssist Full time

Job Summary

As a Lead - Key Account Manager at FieldAssist, you will be responsible for managing a portfolio of SMB/enterprise-level customers and acting as their main point of contact. Your primary objective will be to develop a deep understanding of each customer's unique business needs and work with them to provide solutions to their problems through our product suite.

Key Responsibilities

• Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.

• Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.

• Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.

• Build strong customer advocacy and ensure their retention.

• Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client.

• Be the trusted advisor and display thought leadership to the customer acting as a consultant showing them best practices and industry benchmarks.

Requirements

• MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.

• Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.

• Excellent networking, relationship management and negotiation skills.

• Familiarity with Supply Chain data and workflow experience preferred.

• Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.

• Proficient in Microsoft Office Suite specifically Excel and PowerPoint.

About Us

FieldAssist is a company that provides innovative solutions to its clients. We are looking for a dedicated and result-driven professional to join our team as a Lead - Key Account Manager.


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