**Global Technical Service Specialist
4 weeks ago
At SolarEdge, we are seeking a skilled Technical Service Specialist to join our growing Global Technical Centre. The ideal candidate will possess strong technical knowledge and excellent communication skills, with a focus on providing innovative solutions for international markets.
Key Responsibilities- Provide prompt, knowledgeable, and courteous support to customers and contractors via inbound chats, emails, and cases.
- Collaborate with operations to validate authorization to release parts needed to solve customer issues.
- Update the knowledge database used by other technical support representatives with new troubleshooting information.
- Manage the monitoring database of customer installations and create layouts on the monitoring site as requested.
- 1-3 years of experience in professional customer service and technical helpline or remote support.
- Engineering or technical qualification in electrical and electronics is a must.
- Basic understanding of IP network technology and experience with solar electric products.
- Exceptional listening and questioning skills, as well as outstanding written communication skills in English.
- Ability to multitask in a fast-paced environment and work in a continuous shift model.
- Experience working for an international organization.
- Business communication skills in English and Japanese language proficiency (JLPT N2) in reading, writing, or speaking.
SolarEdge is a global leader in high-performance smart energy technology, with a diverse product offering and a commitment to seeking out and retaining the finest human talent to ensure top business growth and performance.
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