Expert Payment Solutions Manager

1 week ago


Delhi, Delhi, India Paymentology Full time

Company Overview

Paymentology is a global leader in payments, empowering banks and fintechs to issue and process cards across 60+ countries at scale. Our multi-cloud platform offers shared and dedicated processing instances, a vast global presence, and real-time data insights.

We are seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for managing client relationships, providing exceptional technical support, and working closely with engineering and product teams to resolve technical issues and drive business growth.

Salary Estimate: $120,000 - $150,000 per annum, depending on location and experience.

Job Description

As a Technical Account Manager, you will serve as the primary technical point of contact for clients, addressing their needs, resolving issues, and maintaining a deep technical understanding of payment domains, including expertise in ISO8583. You will utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients effectively.

Key Responsibilities

  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyze application error logs, exceptions, and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.

What We Offer

At Paymentology, we value making a difference in the lives of our employees and the communities we operate in. As a Technical Account Manager, you can look forward to working with a diverse, global team where you will play a crucial part in our mission to advance the world through payments.

Travel Requirements: < 5%



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