Senior Trade Operations Manager
4 weeks ago
Unlock new opportunities with HSBC's Global Trade and Receivables Finance team.
Key Responsibilities
The successful candidate will be responsible for:
Impact on Business
• Drive business growth and maximize net profitability through effective customer portfolio management.
• Deliver exceptional customer service by driving operational performance, meeting SLAs, reducing costs, and enhancing operational efficiency.
• Manage operational resources to meet strategic objectives and support key organizational initiatives.
Customers / Stakeholders
• Provide top-quality trade services and solutions to customers, ensuring their needs are met and exceeded.
• Foster a customer-centric culture, monitoring service quality standards and setting benchmarks for high performance.
• Proactively identify and resolve problems, sharing best practices with other teams.
Leadership and Teamwork
• Lead a highly motivated and skilled team, driving operational excellence and achieving business objectives.
• Build and maintain strong relationships with business development and other strategic units, operating in an open and transparent manner.
• Support operational change programs and lead, motivate, and inspire the team to achieve the Group strategy and business objectives.
Operational Effectiveness and Controls
• Maintain HSBC's internal control standards, implementing timely internal and external audit points and addressing issues raised by external regulators.
• Monitor operational risk, exercising appropriate action to minimize the likelihood of operating risk occurring.
• Conduct regular reviews and improvements of processes and procedures, considering risk and return.
• Ensure compliance with relevant guidelines and regulations, implementing the Group Compliance Policy as applicable to the role.
Requirements
• Excellent knowledge and experience in Trade Products, Operations, and Customer Service.
• Good understanding of Customer Groups and supporting Business initiatives.
• At least 5-7 years of experience at supervisory level.
• Strong interpersonal, influencing, and communication skills.
• Proven success in handling multiple tasks independently.
• Good team player with strong organizing and time management skills.
• Can work independently and quickly, with good attention to detail and solutions-oriented.
• Good command of spoken and written English desirable.
• Self-motivated with initiatives to take on new and additional responsibilities.
• A Bachelor degree preferably in a business or related area.
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