Ecommerce Quality Assurance Director
2 weeks ago
The Quality and Reliability Lead for eCommerce will be responsible for ensuring our eCommerce development teams deliver high-quality, reliable code by proactively enhancing testing processes and implementing sensors to detect issues promptly. This leader will drive the stability, performance, and reliability of our platform while aligning with business objectives.
Key Responsibilities:
- Leadership
- Drive improvements proactively, demonstrating accountability and a commitment to meeting deadlines consistently.
- Have an overview of priorities through data-driven decision making.
- Excellent stakeholder management, ensuring stakeholders are never surprised or need to send reminders.
- Challenge the status quo.
- Be able to get things done.
- Quality Assurance
- Work with QA's and stakeholders to ensure QA improvements are implemented.
- Ensure all QA activities align with company goals and standards.
- Enforce coding standards and best practices.
- Ability to investigate testing tools and technologies, recommending the right fit.
- Define and track QA metrics to measure quality and effectiveness of testing efforts.
- Collaborate with development teams to integrate automated testing into the CI/CD pipeline.
- Reliability and Incident Management
- Ensure all teams have effective monitoring and alerting mechanisms to detect issues early and minimize impact.
- Establish agreed SLA's between domains and business.
- Ensure all teams have updated incident processes to minimize resolution times.
- Review incidents in a root-cause analysis and implement improvement points.
- Continuous Improvement
- Continuously evaluate emerging tools, technologies, and best practices to enhance quality and reliability efforts.
- Monitor industry trends and competitor practices, staying informed of new approaches to building robust eCommerce platforms.
- Identify, implement, and review key performance indicators (KPIs) to track and improve the quality and reliability of the platform over time.
Qualifications:
Bachelor's degree in business, IT, computer science, or equivalent experience in a relevant field. A master's degree is preferred.
5-10 years of experience in software quality assurance, with at least 3 years in a leadership role.
5+ years of experience in incident management, monitoring setup, reliability engineering, or a related field.
Strong understanding of eCommerce development processes, testing methodologies, and quality standards.
Proficiency in automated testing frameworks, CI/CD pipelines, and monitoring tools.
Experience with Agile and DevOps methodologies.
Excellent problem-solving skills and experience with incident management practices, root cause analysis, and post-mortem processes.
Strong communication and collaboration skills to work efficiently across technical and non-technical teams.
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