Oracle Cloud Finance and Procurement Specialist
1 month ago
Arcadis is a leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are a team of over 36,000 people, in over 70 countries, dedicated to improving quality of life. Our goal is to solve the world's most complex challenges and deliver more impact together.
Role Description:
You will provide functional and technical production support for Oracle Cloud Finance and Procurement modules, including Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement. You will have a proven experience in Business-as-usual support and a passion to help our user community deliver their day-to-day work effectively and efficiently.
Key Responsibilities:
- Incident, Problem, and Change management based on ITIL common practice
- Facilitating Oracle Upgrades
- Testing of Issues in lower environments
- Working directly with F&P key users community
- Ensuring efficiency in daily standups/retrospectives
- Able to prioritize the workload and deliver based on prioritization
- Configuration/development of solutions developed as per business requirements
- Analyze and resolve production issues as per SLA
- Maintain configuration workbooks and documentations as relevant
- Support/guide junior resources in resolving tickets and identifying RCA and proposed solution
- Monitor and report on regular production activities
Collaboration:
- Collaborates and communicates with F&P Tech Lead
- Collaborates and communicates with F&P Service Manager
- Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities
- Collaborates with business users and key users
Applications Support & Maintenance:
- Member of OOO Domain team implementing solutions to address business priorities with a focus on improved EU experience, functionality, and efficiency
- Demonstrates business process knowledge and relevant Oracle configuration knowledge to efficiently deliver on Oracle solutions
- Works with Arcadis 3rd party vendors in assessing & validating proposed solutions and/or creates proposed solutions to address incidents/problems
- Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts
- Joins Oracle support sessions to understand Oracle product development and thereby improve business efficiency
Qualifications & Experience:
- Ability to work in a fast-paced production environment & willingness to work in shifts to meet our 24/5 SLAs
- Ability to work independently and as part of a team with minimum supervision
- Ability to guide junior resources from the team
- Strong knowledge of end-to-end business processes and the ability to find solutions to meet business requirements
- Experience in Oracle Cloud Finance/Procurement core Modules
- Experience with Helix ticketing tool is not a must but is an advantage
- Ability to review & challenge proposed solution designs
- Excellent communication skills
- Able to work and deliver based on SLA agreements
- Proactively identify potential issues & identify permanent solutions to address these
- Good engagement with end users to solve issues effectively
- Able to help on the documentation process for overall application support
- Able to provide responses to functional/technical queries
- Have exposure/willing to working in shifts and/or weekend shift/on-call support
- Able to build a professional relationship with key stakeholders and end users
- Committed to delivering what is best for our end user community in Arcadis
Required Qualifications:
- Bachelors degree or equivalent work experience & practical knowledge
- 5+ years of proven experience as an Oracle Cloud Finance and Procurement
- Oracle Finance and Procurement modules support experience
- Experience in supporting Production environment related to Oracle Cloud Finance and Procurement
- Demonstrates technical aptitude and attention to detail
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