Tech Support Specialist for User Experience

1 week ago


Bengaluru, Karnataka, India Infosys Full time
Job Summary
Infosys seeks a skilled Technical Process Specialist to enhance user confidence in software usage. This role requires empathy towards learners with varying levels of experience. The ideal candidate will help implement and refine processes within the team, focusing on delivering exceptional service.

Main Responsibilities:
1. Provide empathetic support to new and experienced learners, ensuring their needs are addressed promptly.
2. Collaborate with the team to develop and improve processes, prioritizing user satisfaction.
3. Troubleshoot incidents and service requests, resolving them within agreed timeframes and adhering to professional standards.
4. Participate in an on-call rota, offering 24/7 first-line support to users.

Additional Requirements:
• 2-4 years of experience in a similar role
• Any graduate qualification
• Location: Bangalore
• Night shifts may be required

Compensation Package:
The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.

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