Technical Service Manager
4 weeks ago
We are seeking a talented Technical Service Manager to join our team at SAP. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
Key ResponsibilitiesAs a Technical Service Manager, you will be responsible for:
- Providing technical expertise to customers on SAP technology and innovations
- Analysing customer business requirements and problems to suggest technical solutions & services
- Offering comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
- Designing optimal SAP configuration to maximize system performance and availability
- Identifying top issues, defining & executing service plan activities and orchestrating implementation of technical action items across customer landscapes
- Positioning offerings by SAP that deliver value to the customer
To be successful in this role, you will need:
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 5+ years of experience in customer-facing roles
- Minimum 2 Implementation and 2 AMS support project experience
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases
- Experience in de-escalating critical situations
- Fluency in English is mandatory
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
SAP is a global company that helps organizations run better by enabling them to bring out their best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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